Last Updated: [4/28/26]
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Please note: During high-demand periods (such as product launches or promotions), processing times may be slightly extended.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated Delivery Times
- Standard Shipping (U.S.): 3–7 business days
- Expedited Shipping (U.S.): 2–3 business days
Delivery times are estimates and may vary depending on carrier delays or external factors outside of our control.
Shipping Locations
We currently ship within the United States. If you are interested in international shipping, please contact us at hello@reaxapp.com.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this to monitor your shipment’s progress in real time.
Lost, Stolen, or Delayed Packages
REAX is not responsible for packages lost or stolen after they have been marked as delivered by the carrier. If your package is delayed, we recommend contacting the shipping carrier directly using your tracking number. If you need assistance, reach out to us at hello@reaxapp.com and we’ll do our best to help.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. REAX is not responsible for orders shipped to incorrectly entered addresses. If an order is returned due to an incorrect address, the customer will be responsible for additional shipping costs.
Damaged Items
If your tripod arrives damaged, please contact us within 7 days of delivery at hello@reaxapp.com with:
- Your order number
- Photos of the damaged item and packaging
We will review the issue and provide a replacement or resolution.
Contact Us
For any shipping-related questions, please contact:
Email: hello@reaxapp.com