Last updated: [4/28/26]
Overview
REAX offers both physical products (such as tripods) and digital services through our mobile application. Refund eligibility depends on the type of purchase and how it was made.
1. Physical Products
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in its original packaging
- Proof of purchase is required
Returns that do not meet these requirements may not be accepted.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for processing after approval
Shipping costs are non-refundable.
Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, contact us within 7 days of delivery at: hello@reaxapp.com
Include:
- Your order number
- Photos of the issue
We will provide a replacement or full refund if applicable.
Return Shipping
Customers are responsible for return shipping costs unless the item is:
- Defective
- Damaged during shipping
- Incorrect item received
We recommend using a trackable shipping service.
Order Cancellations
Orders may be canceled within 12 hours of purchase. After that, orders may already be processed or shipped and cannot be canceled.
2. REAX Subscriptions (In-App Purchases)
All subscription purchases made through the REAX iOS app are processed by Apple via the App Store.
Refunds for App Subscriptions
- REAX does not have the ability to issue refunds for in-app purchases
- All refund requests must be submitted directly to Apple
To request a refund, visit:
https://reportaproblem.apple.com/
Managing or Canceling Subscriptions
Users can manage or cancel their subscription at any time through their Apple ID settings. Canceling a subscription will stop future billing but does not automatically issue a refund for the current billing period.
Contact Us
For questions regarding physical product returns or refunds, contact:
Email: hello@reaxapp.com